Support>Billing Issues>Xsolla - Recharge failure

Xsolla - Recharge failure

If payment can't be processed successfully like screenshot attached, we may suggest you to check by following methods.


image.png


In this case, we recommend the following solutions:

1. Contact with your bank for turther details ( payment might be declined / canceled or pending )

2. Try to process payment with another bank card

3. Try to recharge through third party like Paypal


Feel free to contact us by submitting a ticket button below, if you still have same concern.