What is a Moderator?
Moderators are volunteers: friendly players who are familiar with Terms of Service, forum rules, and have in-game knowledge. Typically, Moderators have gone through the Mentor program and have shown interest in specializing in the forums, or sometimes skip Mentor status if they have a lot of previous moderation experience.
What is the purpose of a Moderator?
To manage the forums and ensure forum rules are upheld and carry out typical forum tasks:
-Delete inappropriate posts
-Edit inappropriate content from posts
-Merge multiple threads/posts of same topic
-Close threads where necessary
-Warn/Ban posters for inappropriate behaviour (forum only)
Moderators are also available to assist players where possible:
-Pointing players to specific threads to assist their query
-Troubleshooting players through game issues
How are they different from in-game volunteers?
Unlike Mentors, Moderators have the power to warn and ban forum accounts for inappropriate behaviour on the forum. They also have access to moderated threads/posts to ensure forum rules are adhered to. Moderators are strictly forum volunteers. They are player volunteers, but they are not given access to the in-game Mentor accounts.
A Moderated thread or post is one that a new forum account has made that our spam checker has marked due to a variety of reasons. Once the player has become more active in the forum, the spam checker will learn more and more, and the odds of a valid post or thread being moderated is greatly reduced.
What can't Moderators do?
Moderators cannot release confidential information regarding the Moderator program, such as contracts and the terms disclosed in the contract, other volunteers' information, or contact details of any contact they have made through the Moderator program. Moderators also cannot release personal information regarding their identity, personal characters for any player, or their status within the Moderator program.
Moderators cannot perform in-game mutes or bans. They have no access to personal information, account information, ticket history, billing records, or anything connected to the player.
They cannot give personal opinions on a player's build or how one is to play the game. Moderators are there to answer gameplay questions, remind players of game mechanics, and monitor behavior. Moderators will not disclose information about other players, mechanics of the game, or personal opinions.
Doesn't this create an unfair advantage?
Moderator status in no way gives an unfair advantage. They are volunteers whose sole purpose is to help other players. There are no in-game benefits that are given to Moderators: their personal characters have the same rules, restrictions, and interactions as every other character.
News and Events are not released to Moderators before it is posted in the forums, so they have no knowledge of any information beforehand.
Moderators in no way receive beneficial treatment from R2Games. We do not prioritize their issues above other players, nor do we endorse any infractions made on the part of a Moderator. In fact, we expect them to behave at a higher standard and their infractions have more severe consequences than a normal player.